Surrey Fire Services’ Attendance Management Program

The Surrey Fire Service introduced an Attendance Management Program (AMP) in 2003 to reduce employee absenteeism. The program outlines a procedure for managing unsatisfactory staff attendance, using a series of progressive steps that include letters, counseling and positive reinforcement. The first of its kind in the province, the program was a response to a gradual increase in absenteeism at Surrey Fire Service, which is one of British Columbia’s (BC) largest fire departments, with 17 fire halls and more than 364 firefighters.


Download (PDF, 835KB)

Related posts