Pipeline incidents can have negative consequences for life, property, and the environment. Analysis of previous inci- dents indicates that communication (the exchange of infor- mation) is crucial in the early stages of a pipeline emergency. Challenges may include recognition of the pipeline emer- gency, identification of the appropriate pipeline operator, and passing information back and forth from pipeline operators to emergency responders in the field. The need to focus on communication needs in pipeline emergencies is critical to produce a favorable outcome, and must be planned prior to an incident.
